Local Pickup is available for those living within the city limits of Niagara Falls, NY.

• At Checkout, 2 options are presented. Select Local Pickup and Pay for your order. You’ll be contacted about Pickup once your order has been processed.
  
  
• If the Local Pickup option isn’t available, you may reside outside our designated Pickup area or we aren’t currently offering it at the moment.
  

Our designated Pickup Location is within the city of Niagara Falls, NY. You’ll receive the address after the pickup time has been agreed upon.

Standard Processing Time: is 1-2 Business Days and 2-3 Business Days during the Holiday Season.

• We do our best to process and fulfill Local Pickup orders within 24 hours.

• We process invoices in the order they’re received, Local Orders do not take precedence over those being shipped.

Once we contact you to arrange Pickup, you have 24 hours to retrieve your order.

• After 24 hours your pickup will be cancelled. A shipping invoice will be sent to the email provided during checkout. Your order will be shipped once the invoice has been paid in full.
  
  
• Please be advised that failure to pickup your order during the allotted timeframe, does not grant you a refund or store credit.

• Valid Government Issued Photo ID is Required! No Exceptions!

• Accepted Forms of Id: Valid NYS Driver’s License, NYS Identification Card, NYS Benefit Card with photo, Passport Card or Book. 
  
  
• All forms of photo ID must be current, Expired ID’s will not be accepted!

When you arrive please have your ID out and ready, so we can expedite your pickup.

• Verify Your Identity: The name on the ID must match the name on the order and the face on the ID must match the face in front of us.
  
• Pickup Sheet: Once you sign and date the sheet, you will be given your order. An email will be sent confirming receipt of your pickup order.
  

For our personal safety, we do not allow additional people to be present during pickup

Currently we do not allow Third-Party Pickups of any kind!

• Purchaser is the only individual authorized to pick up the order. 
  
  
• You may not send someone else with your ID while you’re on FaceTime. You may not sit in the car and send someone else to the door.
  
  
• Verbal or Written Authorization via text, email, audio recording, etc. are not permitted.

If you placed multiple Local Pickup Orders, we will contact you about consolidating for one pickup. 

• You may only pickup orders that you selected for Local Pickup. You may not pickup orders that are scheduled for shipping.

Please be mindful when you select “Local Pickup” that our policy is non-negotiable.

• If you can not or do not intend to adhere to our policy rules, we kindly ask that you select the Shipping option instead.

• Local Pickup is an option we extend at our discretion. Things have run smoothly thus far and we would like to keep it that way. Thank You for respecting our policy.

By placing an order, you agree to be bound by the Terms and Conditions set out below. If you DO NOT agree to be bound by these Terms and Conditions, you may not place an order with ELLIE SHAI. 

PRODUCT FAQs: Body FAQs; Home Fragrance FAQs; Candle Care.

CUSTOMER SUPPORT: Order FAQs; Refund Policy; Shipping Policy; Local Pickup Policy.

SHOPIFY: Privacy Policy; Terms of Service. 

It is the responsibility of the customer to become familiar with our Policies prior to submitting an order.