CUSTOMER SUPPORT CENTER
Quick answers to commonly asked questions. If your question or concern is not addressed below, please reach out to us. Use the Contact Us form located at the bottom of this page.
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ORDER FAQs
CLICK HERETERMS + CONDITIONS
PAYMENT METHODS
GIFT CARDS
MADE TO ORDER
PROMO CODES
PRICE ADJUSTMENTS
ORDER CHANGES
WHERE’S MY TRACKING INFO?
UNACCEPTABLE ORDERS
HIGH RISK ORDERS + CHARGEBACKS
FRAUD CHARGES + IDENTITY THEFT
PSA: SYSTEM GLITCHES
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SHIPPING POLICY
CLICK HEREALERTS + RESTRICTIONS
DELIVERY FEES + RE-DELIVERY FEES
PROCESSING TIME + TRACKING INFO
RUSH ORDERS
MISSING + HELD PACKAGES
REFUSING DELIVERY
SHIP MULTIPLE ORDERS
UPS / USPS SHIPPING TIMES
SHIPPING DELAYS + TIPS
DAMAGED, LOST OR STOLEN ORDERS
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REFUND POLICY
CLICK HERECANCELLATIONS
EXCHANGES + RETURNS
POLICY EXCEPTIONS
DEFECTS + DAMAGE
EXHAUSTED OPTIONS
UNAUTHORIZED RETURNS
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LOCAL PICKUP POLICY
CLICK HEREWHAT’S CONSIDERED LOCAL?
PICKUP LOCATION
PROCESSING TIME
PICKUP TIME LIMIT
ID + PICKUP PROCEDURE
THIRD-PARTY PICKUPS
MULTIPLE ORDERS
DISCLAIMER
CONTACT US
If your question or concern is not addressed above, you may use the form below to do so. We look forward to speaking with you!
Absolutely No Solicitation of Service of Any Kind, Thank You!
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Business Hours
Monday: 10:00 am - 4:00 pm
Tuesday - Friday: 9:00 am - 3:00 pm
Saturday / Sunday: CLOSED
Excluding Federal Holidays that fall on business days. Opening times may vary slightly on these days.
RESPONSE TIME
Please allow 24 - 48 hours for a response from our Customer Support Agent.
- All emails are answered promptly in the order received. Thank You for your patience and understanding! Talk to you soon!
WHAT WE NEED FROM YOU?
Please leave a clear, detailed message with your question or concern. Add as much context as possible, so we can provide you with the best customer service experience possible. We look forward to speaking with you.