CUSTOMER SUPPORT CENTER

Quick answers to commonly asked questions. If your question or concern is not addressed below, please reach out to us. Use the Contact Us form located at the bottom of this page.

  • ORDER FAQs

    TERMS + CONDITIONS

    PAYMENT METHODS

    GIFT CARDS

    MADE TO ORDER

    PROMO CODES

    PRICE ADJUSTMENTS

    ORDER CHANGES

    WHERE’S MY TRACKING INFO?

    UNACCEPTABLE ORDERS

    HIGH RISK ORDERS + CHARGEBACKS

    FRAUD CHARGES + IDENTITY THEFT

    PSA: SYSTEM GLITCHES

    CLICK HERE 
  • SHIPPING POLICY

    ALERTS + RESTRICTIONS

    DELIVERY FEES + RE-DELIVERY FEES

    PROCESSING TIME + TRACKING INFO

    RUSH ORDERS

    MISSING + HELD PACKAGES

    REFUSING DELIVERY

    SHIP MULTIPLE ORDERS

    UPS / USPS SHIPPING TIMES

    SHIPPING DELAYS + TIPS

    DAMAGED, LOST OR STOLEN ORDERS

    CLICK HERE 
  • REFUND POLICY

    CANCELLATIONS

    EXCHANGES + RETURNS

    POLICY EXCEPTIONS

    DEFECTS + DAMAGE

    EXHAUSTED OPTIONS

    UNAUTHORIZED RETURNS

    CLICK HERE 
  • LOCAL PICKUP POLICY

    WHAT’S CONSIDERED LOCAL?

    PICKUP LOCATION

    PROCESSING TIME

    PICKUP TIME LIMIT

    ID + PICKUP PROCEDURE

    THIRD-PARTY PICKUPS

    MULTIPLE ORDERS

    DISCLAIMER

    CLICK HERE 

CONTACT US

If your question or concern is not addressed above, you may use the form below to do so. We look forward to speaking with you!

Absolutely No Solicitation of Service of Any Kind, Thank You!

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Business Hours

Monday: 10:00 am - 4:00 pm

Tuesday - Friday: 9:00 am - 3:00 pm

Saturday / Sunday: CLOSED

Excluding Federal Holidays that fall on business days. Opening times may vary slightly on these days.

RESPONSE TIME

Please allow 24 - 48 hours for a response from our Customer Support Agent.

  • All emails are answered promptly in the order received. Thank You for your patience and understanding! Talk to you soon!

WHAT WE NEED FROM YOU?

Please leave a clear, detailed message with your question or concern. Add as much context as possible, so we can provide you with the best customer service experience possible. We look forward to speaking with you.

Contact form