CUSTOMER SUPPORT CENTER

Quick answers to commonly asked questions. If your question or concern is not addressed below, please reach out to us. Use the Contact Us form located at the bottom of this page.

    • ORDER FAQs

      TERMS + CONDITIONS

      PAYMENT METHODS

      GIFT CARDS

      MADE TO ORDER

      PROMO CODES

      PRICE ADJUSTMENTS

      ORDER CHANGES

      WHERE’S MY TRACKING INFO?

      UNACCEPTABLE ORDERS

      HIGH RISK ORDERS + CHARGEBACKS

      FRAUD CHARGES + IDENTITY THEFT

      PSA: SYSTEM GLITCHES

      CLICK HERE 

    • SHIPPING POLICY

      ALERTS + RESTRICTIONS

      DELIVERY FEES + RE-DELIVERY FEES

      PROCESSING TIME + TRACKING INFO

      RUSH ORDERS

      MISSING + HELD PACKAGES

      REFUSING DELIVERY

      SHIP MULTIPLE ORDERS

      UPS / USPS SHIPPING TIMES

      SHIPPING DELAYS + TIPS

      DAMAGED, LOST OR STOLEN ORDERS

      CLICK HERE 

    • REFUND POLICY

      CANCELLATIONS

      EXCHANGES + RETURNS

      POLICY EXCEPTIONS

      DEFECTS + DAMAGE

      EXHAUSTED OPTIONS

      UNAUTHORIZED RETURNS

      CLICK HERE 

    • LOCAL PICKUP POLICY

      WHAT’S CONSIDERED LOCAL?

      PICKUP LOCATION

      PROCESSING TIME

      PICKUP TIME LIMIT

      ID + PICKUP PROCEDURE

      THIRD-PARTY PICKUPS

      MULTIPLE ORDERS

      DISCLAIMER

      CLICK HERE 

    CONTACT US

    If your question or concern is not addressed above, you may use the form below to do so. We look forward to speaking with you!

    Absolutely No Solicitation of Service of Any Kind, Thank You!

    Business Hours

    Monday: 10:00 am - 4:00 pm

    Tuesday - Friday: 9:00 am - 3:00 pm

    Saturday / Sunday: CLOSED

    Excluding Federal Holidays that fall on business days. Opening times may vary slightly on these days.

    RESPONSE TIME

    Please allow 24 - 48 hours for a response from our Customer Support Agent.

    • All emails are answered promptly in the order received. Thank You for your patience and understanding! Talk to you soon!

    WHAT WE NEED FROM YOU?

    Please leave a clear, detailed message with your question or concern. Add as much context as possible, so we can provide you with the best customer service experience possible. We look forward to speaking with you.