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Re-Delivery Fee (USPS)

Re-Delivery Fee (USPS)

Your package was returned to us because the address provided was incorrect or USPS couldn’t deliver the package for some reason. If you would like us to attempt a 2nd Delivery, we are more than happy to accommodate your request.

Please include your order number in the notes section during checkout, so we can look it up. We will email you to confirm your address prior to shipping package again. Shipping and Billing Address must match, No Exceptions!

Scent Profile


We offer a Flat Fee for Re-Delivery on orders shipped via USPS. Fees are Non-Negotiable and Non-Refundable. Fee covers ONE (1) delivery attempt.

Fee covers the cost of Reprocessing Your Order, New Packaging and USPS Priority Shipping ONLY!

We will only make ONE (1) secondary Delivery attempt via USPS with this payment.

Alternate UPS arrangements will be made should delivery fail for a 2nd time.


Use Instructions


You have 72 hours to respond to our email in regards to attempting a 2nd delivery. Your 72 hours ( 3 days ) begins once we send you an email about your returned package.

72 hours includes business days, weekends, holidays, vacations, etc. Please be advised that we can see if you received and opened our email about your returned package.

If you do not wish to pay the Re-Delivery Fee, we will not attempt a 2nd delivery. Please make yourself familiar with our store policies.


2nd Failed Attempt: If your order fails a 2nd time via USPS, if you want a 3rd and (Final) delivery it will be shipped via UPS ONLY.

This final option will be discussed via email. You will be sent an invoice and it must be paid prior to your order being shipped.

Wholesale / Custom Order Forms

Please read the entire FAQs section and complete the Order Inquiry Form to the best of your ability. Place Your Order Here

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