Re-Delivery Fee

Small Packages: $10

Medium Packages: $14

Large Packages: $20+

Fee Waived: For Local Orders placed in the Niagara Falls, Town of Niagara and Grand Island area that switched to Order Pickup.

Please Be Advised: These Flat Rate Fees are for Regular Retail Orders Only! Unavailable for Bulk, Custom and/or Wholesale Orders.

• All Shipping Fees are Non-Negotiable, Non-Transferable and Non-Refundable. Additional fees from the US Post Office or privately owned UPS facilities may occur. Customer assumes all responsibility for additional fees.

Local Pickup: If your order is local, customer may arrange pickup at a designated location to eliminate the fee. Customer is the only party authorized to Pickup the order, Please bring valid Government issued Photo Id.

Non-Local Orders: If customer doesn’t wish to pay the Re-Delivery Fee, we will not attempt a 2nd delivery of your order. Refund/Store Credit won’t be issued if fee is not paid.

• We understand that mistakes happen and it’s inconvenient to pay for shipping twice. There are many reasons why orders get returned; as simple as an incorrect address or the recipient being unavailable at the time of delivery.

• The Re-Delivery Fee is necessary because the original postage is no longer valid and the carrier will not accept it again. 

• Per our Store Policies, Terms and Conditions, the order was fulfilled when it was shipped to the address provided by the customer during checkout. Our Re-Delivery Policy is agreed upon by the customer at the time of purchase.

Customer has 72 hours ( 3 days ) to respond to our email regarding a 2nd delivery attempt. The clock starts once we send the email.

• 72 hours includes business days, weekends, holidays, vacations, etc.

Please include your Order # in the notes section during checkout. We will begin reprocessing your order once payment is received.

My address was correct/ My address was incorrect… How do I get my order without experiencing further delay?

• At Ellie Shai we strive to provide the best customer service experience to all of our loyal customers. After verifying your address and receiving the re-delivery fee, your order will be reprocessed and shipped directly to the US Post Office or UPS Store selected.
  
  
• Customer assumes all responsibility for any additional Shipping and Handling Costs, or other Storage Fees incurred during processing, in transit and from the pickup location.

We ship via USPS and UPS only, as they’re located closer to our studio. Below we have listed a few options, Availability is based on location.

• USPS: You may retrieve your order directly from the US Post Office via the “Hold For Pick Up” or by using the “Package Intercept” option. Available for all orders.
  
  
• UPS: You may retrieve your order directly from a UPS Store or UPS Secure Access Points. Available for all orders, excluding those containing Body Mist.

Customer Responsibilities:

• Keep an eye on your tracking number by signing up for notifications. 
  
  
• Contact the Pickup Location to inform them that your package is coming to their location, as some are privately owned. Inquire about any additional information they may require before or during pickup. For Example: New Fees, Pickup Date and Time, Alotted time designated for order pickup.
  

Make yourself familiar with all policies before placing an order. Contact Us if you have any additional questions.

ORDER FAQs, REFUND FAQs, SHIPPING FAQs, 

SHIPPING ALERT: Please Be Advised that for safety reasons ALL orders containing Body Mists will ship via USPS Ground Advantage. No Exceptions! Per Federal Guidelines, they’re restricted from ALL air mail services due to its flammable nature.