In order to expedite your order inquiry to the Payment and Production Stage, Please submit all relevant information on the Order Inquiry Form. 

Dates do not have to be exact, but please have a general idea of your Event and/or Delivery Date. 

• Candle Names & Quantity Desired
• Scented or Unscented (Abstract)
• Fragrance Choice(s)

Bulk Orders: You’re purchasing our products in limited quantities for Personal Use and/or Gift Giving only. ELLIE SHAI branding on all products and packaging. 

• Receive a % off the standard retail price of each candle. No contract required and No additional discounts available at this time. Taxes, Shipping and Handling not included in individual unit price. 

Lead Time: 1 week

• lead time may be shorter if we have the inventory in stock.

Style & Quantity ( MOQ ): 

• Minimum of 4, Maximum of 8

Scents Options:

• 2 Scent maximum per order

Can I mix Styles & Sizes? 

• Yes, a minimum of 2 candles per scent and per size

Can I order less than the ( MOQ ) minimum order quantity?

• No, unfortunately we are unable to offer our bulk pricing under the minimum order quantity.
  

Can I order more than the ( MOQ ) maximum order quantity?

• Yes, we offer larger quantities in our Wholesale / Custom Order Section.

Lead Time: Approximately 2 weeks 

• lead time may be shorter if we have the inventory in stock.
  

Total Order Minimum: $60

Style & Quantity ( MOQ ): 

• Minimum of 2 candles per style, both candles must be the same scent.

Scents Options:

• 2 Scent maximum per order
  

Can I mix Styles & Sizes? 

• Yes, we can accommodate small mixed batches. 

Can I order less than the ( MOQ ) minimum order quantity?

• No, unfortunately we are unable to offer our discount under the minimum order quantity.

Please be advised, we have a tentative lead time of 1-2 week for all Bulk Orders. If you have a specific date in mind, please contact us in advance to discuss your order.

• Official Production Clock begins the first business day after your payment has been processed in our system.

• All Rush Orders will incur a Rush Order Fee, the fee is 25% of your order total.

All Bulk Orders must be paid in FULL prior to the start of production. Once the invoice has been sent, client has 72 hours to submit their FULL payment. 

Why do you require payment in full and not a deposit?

• As a small business, we do not mass produce and have limited inventory on hand. Payment in full is required to protect ourselves and the investment in materials for your order. Unfortunately with the rising cost of materials, we can’t work on the honor system. 
  

Payment Methods: 

• All payments are processed via our website, we accept all major credit cards and Klarna. 
  
  
• We do not accept checks of any kind and we do not conduct business via third-party apps (PayPal, Zelle, Venmo, Cashapp, etc).

Sales Tax: Customers are required to pay sales tax on all orders, unless you are: 

• A tax-exempt person
  

EXEMPT PURCHASE CERTIFICATE: 

• Please submit your completed ST-119.1 Exempt Purchase Certificate, form must have your 6-digit NYS Sales Tax Exemption #. Completed form must be submitted by the Authorized Party.

We do not accept Returns or offer Full Refunds on Bulk Orders. No Cancellations after orders are placed. Thank you for respecting our policy.

• You have 72 hours after delivery to report any claims to us in regards to shorted quantity, damaged, or wrong items in the order. We require photos and/or video proof of items, packaging or any perceived mistakes.
  
  
• If your claim is substantiated after a review, a replacement and/or partial refund will be issued for the damaged or incorrect item.

• If granted the partial refund is for the amount of the item at the time of purchase, not the entire order. The amount will be refunded via the original payment method.

• Taxes, Delivery Fees, Shipping & Handling are non-refundable!

All Bulk Orders ship via UPS ONLY! We do not ship to to APO, FPO or P.O. Boxes. All deliveries must have a Residential or Business Address.

• UPS GROUND: 1-5 Days
• UPS NEXT DAY AIR: Next Business Day
• UPS 2ND DAY AIR: 2 Business Days 
  
  

INSURANCE & SIGNATURE REQUIRED: Due to the High Value of the order, All orders are required to have insurance and a signature is required at delivery. 

• We do not waive the signature requirement for any reason. If you choose to do so after your order is shipped, you’re doing so against our policy. We strongly advise against waiving the signature required upon delivery, as this is security measure is for your protection! ELLIE SHAI is not liable for Damaged, Missing and/or Stolen packages.
  

SHIPPING TAXES: Where applicable

Local Delivery is available to Residential addresses located in the Niagara Falls, NY area only! 

• Signee: Order will only be delivered to the name on our contract. Valid Id and Signature Required, Photo taken of order at delivery for our personal records.
  
  
• Residential Deliveries: Customers must come to main home or apartment entrance to retrieve order, we do not enter residential apartments or homes. Please have a dolly or cart to transport large or heavy orders.