FAQs + Form

Please read all information prior to submitting your Bulk Order Inquiry. We’ve answered some questions below, if there’s something we missed please feel free to contact us.

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You’re purchasing our products in limited quantities for Personal Use and / or Gift Giving only. ELLIE SHAI branding on all products and packaging. 

No contract required and % off our standard retail pricing. There are no additional discounts available at this time. Taxes, Shipping and Handling not included in unit price. 


Lead Time:
1 week

  • lead time may be shorter if we have the inventory in stock.

Style & Quantity ( MOQ ): 

  • Minimum of 4, Maximum of 8

Scents Options:

  • 2 Scent maximum per order

Can I mix Styles & Sizes?

  • Yes, a minimum of 2 candles per scent and per size

Can I order less than the ( MOQ ) minimum order quantity?

  • No, unfortunately we are unable to offer our bulk pricing under the minimum order quantity.

Can I order more than the ( MOQ ) maximum order quantity?

  • Yes, we offer larger quantities in our Wholesale / Custom Order Section.


Lead Time: Approximately 2 weeks

  • lead time may be shorter if we have the inventory in stock.

Total Order Minimum: $60

Style & Quantity ( MOQ ): 

  • Minimum of 2 candles per style, both candles must be the same scent.

Scents Options:

  • 2 Scent maximum per order

Can I mix Styles & Sizes? 

  • Yes, we can accommodate small mixed batches.

Can I order less than the ( MOQ ) minimum order quantity?

  • No, unfortunately we are unable to offer our discount under the minimum order quantity.


  • Coastal Blue Sage
  • Coconut Pomelo
  • Fresh Cashmere
  • Glazed Lemon Wafer
  • Mandarin Rush
  • Melon Limoncello
  • Midnight Silk
  • Mystic Oak
  • Onyx Serenity


Please be advised, we have a tentative 1-2 week lead time on all Bulk Orders. Lead time may be lower if inventory in stock to fulfill order.

  • If you have a delivery date in mind, please contact us well in advance.

  • The first business day after your payment is processed is when your official production clock begins.

  • Rush Orders will incur a Rush Order Fee of 25% of your total order.


All Bulk Orders must be paid in FULL prior to the start of production.
Once the invoice has been sent, client has 72 hours to submit their FULL payment.

Why do you require payment in full and not a deposit?

  • As a small business, we do not mass produce and have limited inventory. Payment in full is required to protect ourselves and the investment in materials for your order. Unfortunately with the rising cost of materials, we can’t work on the honor system.

Payment Methods:

  • All payments are processed via our website, we accept all major credit cards and Klarna.

  • We do not accept checks of any kind and we do not conduct business via third-party apps (PayPal, Zelle, Venmo, Cashapp, etc).


Customers are required to pay sales tax on all orders, unless you are:

  • A tax-exempt person


  • Please submit your completed ST-119.1 Exempt Purchase Certificate, form must have your 6-digit NYS Sales Tax Exemption #. Completed form must be submitted by the Authorized Party.


We do not accept Returns or offer Full Refunds on Bulk Orders. There are No Cancellations
after orders are placed. Thank you for respecting our policy!

  • You have 72 hours after delivery to report any claims to us in regards to shorted quantity, damaged, or wrong items in your order.

  • We require photos and / or videos of packaging or perceived mistakes committed on our end.

  • If your claim is substantiated after a review, we will exchange and replace the damaged product.

  • The credit is for the amount of the item at the time it was purchased, not the entire order.

  • Taxes, Delivery Fees, Shipping & Handling are non-refundable!


All Bulk Orders ship via UPS ONLY! We do not ship to to APO or P.O. Boxes.

  • UPS GROUND: 1-5 Days
  • UPS NEXT DAY AIR: Next Business Day
  • UPS 2ND DAY AIR: 2 Business Days

INSURANCE & SIGNATURE REQUIRED: Due to the High Value of the order, all orders are required to have insurance and a signature is required at delivery.

  • We do not waive the signature requirement, that can be done at your own discretion after your order has been shipped. We strongly advise against this, as this is for your protection! ELLIE SHAI IS NOT LIABLE FOR Damaged, Missing and/ or Stolen packages. But please contact us with 72 hours of delivery if there is an issue with your order. See the “Return Section” for more details.

SHIPPING TAXES: Where applicable


In order to expedite your order inquiry to the payment and production stage, please submit all relevant information on the Order Inquiry Form.

Dates do not have to be exact, but please have a general idea of your Event and/or Delivery Date.

  • Candle Names & Quantity Desired
  • Scented or Unscented (Abstract)
  • Fragrance Choice(s)