BULK ORDER FAQs

Please read all information prior to submitting your Bulk Order Inquiry. We’ve answered a lot of questions below, if there’s something we missed please feel free to contact us for more clarification.

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BULK JAR ORDERS


You’re purchasing our products in limited quantities for Personal Use and/or Gift Giving only. ELLIE SHAI branding on all products and packaging.

No contract required and % off our standard retail pricing.There are no additional discounts available at this time. Taxes, Shipping and Handling not included in unit price. 

Lead Time: 1 week

  • lead time may be shorter if we have the inventory in stock.

Style & Quantity ( MOQ ): 

  • Minimum of 4, Maximum of 8

Scents Options:

  • 2 Scent maximum per order

Can I mix Styles & Sizes?

  • Yes, a minimum of 2 candles per scent and per size

Can I order less than the ( MOQ ) minimum order quantity?

  • No, unfortunately we are unable to offer our wholesale pricing under the minimum order quantity.

Can I order more than the ( MOQ ) maximum order quantity?

  • Yes, we offer larger quantities in our Wholesale Business Section.

BULK ABSTRACT ORDERS


You’re purchasing our products in limited quantities for Personal Use and/or Gift Giving only. ELLIE SHAI branding on all products and packaging. 

No contract required and % off our standard retail pricing.There are no additional discounts available at this time. Taxes, Shipping and Handling not included in unit price. 

Lead Time: Approximately 2 weeks

  • lead time may be shorter if we have the inventory in stock.

Total Order Minimum: $60


Total Order Quantity: 12 Candles

Style & Quantity ( MOQ ): 

  • Minimum of 2 candles per style, both candles must be the same scent.

Scents Options:

  • 2 Scent maximum per order

Can I mix Styles & Sizes? 

  • Yes, we can accommodate mixed batches.

Can I order less than the ( MOQ ) minimum order quantity?

  • No, unfortunately we are unable to offer our discount under the minimum order quantity.

Can I order more than the ( MOQ ) maximum order quantity?

  • Yes, we offer larger quantities in our Wholesale Business Section. 

FRAGRANCES

  • Cinnamon Buns
  • Coastal Blue Sage
  • Coco Mango
  • Coconut Pomelo
  • French Meringue
  • Fresh Cashmere
  • Glazed Lemon Wafer
  • Luxe Retreat
  • Mandarin Rush
  • Melon Limoncello
  • Midnight Silk
  • Mystic Oak
  • Onyx Serenity

WHAT WE NEED FROM YOU?


In order to expedite your order inquiry to the payment and production stage, please submit all relevant information on the Order Inquiry Form.

Dates do not have to be exact, but please have a general idea of your Event and/or Delivery Date.

  • Candle Names & Quantity Desired
  • Scented or Unscented (Abstract)
  • Fragrance Choice(s)

TIMEFRAME


Please be advised, we have a tentative 1-2 week lead time on all Bulk Orders. If you have a specific delivery date in mind, please contact us well in advance.

  • The first business day after your payment is processed is when your official production clock begins.

  • Rush Orders will incur a Rush Order Fee of 25% of your total order.

PAYMENTS


All Bulk Orders must be paid in FULL prior to the start of production.
Once the invoice has been sent, client has 72 hours to submit their FULL payment.

Why do you require payment in full and not a deposit?

  • We are a small business, we do not mass produce products and have limited inventory in stock. We require payment in full to protect ourselves and the investment in materials for your order. Unfortunately with the rising cost of materials, we can’t work on the honor system.

Payment Methods:

  • All payments are processed via our website, we accept all major credit cards and Klarna.

  • We do not accept checks of any kind and we do not conduct business via third-party apps (PayPal, Zelle, Venmo, Cashapp, etc).

TAXES


Tax: 
Customers are required to pay sales tax on all orders, unless you are:

  • A tax-exempt person

EXEMPT PURCHASE CERTIFICATE:

  • Please submit your completed ST-119.1 Exempt Purchase Certificate, form must have your 6-digit NYS Sales Tax Exemption #. The completed form must be submitted by an Authorized Party.

VERIFICATION:

  • Once you have emailed us a copy of your tax-exempt certificate, we will verify your status with the NYS. After successful verification we will remove sales tax and begin processing your order.

RETURNS


We do not accept returns or issue refunds on Bulk Orders. Thank you for respecting our policy!

  • You have 72 hours after delivery to report any claims to us in regards to shorted quantity, damaged, or wrong orders.

  • We require photos/ videos of packaging or perceived mistakes committed on our end.

  • If your claim is substantiated after a review, an exchange or credit will be placed on your account to be used on a future Bulk Order.

  • The credit is for the amount of the item at the time it was purchased, not the entire order. No price adjustments will be made.

  • Taxes, Delivery Fees, Shipping & Handling are non-refundable!

SHIPPING & INSURANCE


All Bulk Orders ship via UPS ONLY! We do not ship to to APO, FDO or P.O. Boxes. Home or Business Addresses ONLY!

  • UPS GROUND: 1-5 Days
  • UPS NEXT DAY AIR: Next Business Day
  • UPS 2ND DAY AIR: 2 Business Days

INSURANCE & SIGNATURE REQUIRED: Due to the High Value of the order, all orders are required to have insurance and a signature is required at delivery.

  • This is to protect you, should you need to file a claim with the carrier. ELLIE SHAI IS NOT LIABLE FOR Damaged, Missing and/ or Stolen packages. But please contact us with 72 hours of delivery if there is an issue with your order. See the “Return Section” for more details.

SHIPPING TAXES: Where applicable