In order to expedite your Order Inquiry to the payment and production stage, please submit all relevant information on the Order Inquiry Form. 

Dates do not have to be exact, but please have a general idea of your Event and / or Delivery Date. 

• Candle Names & Quantity Desired
• Scented or Unscented (Abstract Only)
• Fragrance Choice(s)
• Add-Ons & Special Requests
• Event Date / Tentative Date of Delivery
• Designated Contact Person Info

Custom Orders: You’re purchasing products for a Special Event, Wedding and Bridal Favors, Baby Shower, Party Favors, Corporate Events, etc.

Wholesale Business Orders: You’re purchasing our products to place in your Retail Store, etc. Full ELLIE SHAI branding on all products and packaging.

Custom Orders: receive a % off the listed price of each candle, Contract Required. Pricing is based on the style, quantity, packaging and labeling selected. Taxes, Shipping and Handling not included in unit price. 

Wholesale Business Orders: receive a % off the listed price of each candle, Contract Required. Jar Candles are only available by the case. Taxes, Shipping and Handling not included in wholesale unit price.

Contract Required for All Custom Orders.

Lead Time:  Approx. 3-4 weeks 

• lead time may be shorter if we have the inventory in stock.

Total Order Minimum: $150

Scent ( MOQ ): 1 scent

Vessel ( MOQ ): 1 vessel 

Style & Quantity ( MOQ ):  

• Abstract Candles
• Jar Candles: 2 oz, 4 oz, 8 oz

Contract & Valid Tax ID Required for All Business Orders

Lead Time: Approx. 3-4 weeks

• lead time may be shorter if we have the inventory in stock.

Total Order Minimum: $175

Reorder Minimum: $125

Scent ( MOQ ): 2 scent max per order 

Style & Quantity ( MOQ ): Mixed style orders allowed, minimum of 4 candles per style. All 4 candles must be 1 scent.

Contract & Valid Tax ID Required for All Business Orders

Lead Time: Approx. 3-4 weeks

• lead time may be shorter if we have the inventory in stock.

Total Order Minimum: $200

Reorder Minimum: $150

Scent ( MOQ ): 

• 4 oz Candle: 3 scent ( max )
• 8 oz Candle: 2 scent ( max )
  

Style & Quantity ( MOQ ): 

• 4 oz Case = 24 Candles 
• 8 oz Case = 12 Candles 
• Those ordering 4+ cases will receive a larger discount. 

Can I order less than the ( MOQ ) minimum order quantity?

• No, unfortunately we are unable to offer our Wholesale Business Pricing under the minimum order quantity.
• However, you may utilize our Wholesale Personal Order Section, if you would like to place a bulk order for non-business related purposes.

Packaging Options:

• 4 oz and 8 oz Amber glass candles arrive in a full case with no additional packaging.

Below are Abstract Packaging Options:

Less Packaging:

• No Crinkle Paper
• Brown Kraft Box with Label
• Candle Wrapped in Tissue Paper

More Packaging:

• Crinkle Paper 
• Brown Kraft Box with Label
• Candle Wrapped in Tissue Paper
• Candle Wrapped in Packing Paper 

Kraft Box & Paper:

• Recycled and Eco-Friendly 

Shipping Box: 

• May contain biodegradable packing peanuts that dissolve in water.

Please be advised we have a 3-4 week tentative lead time on all Wholesale and Custom Orders. If you have a specific date in mind, please contact us well in advance to discuss your order.

• The first business day after your payment is processed is when your official production clock begins. Large orders will receive periodic production updates at our discretion and as time permits.
  
  
• Rush Orders will incur a Rush Order Fee of 25% of your total order.

All Custom and Wholesale Business Orders must be paid in FULL prior to the start of production. Once the invoice has been sent, client has 72 hours to submit their FULL payment. 

Why do you require payment in full and not a deposit?

• As a small business, we do not mass produce and have limited inventory. Payment in full is required to protect ourselves and the investment in materials for your order. Unfortunately with the rising cost of materials, we can’t work on the honor system.

Payment Methods: 

• All payments are processed via our website, we accept all major credit cards and Klarna. 
  
  
• We do not accept checks of any kind and we do not conduct business via third-party apps (PayPal, Zelle, Venmo, Cashapp, etc).
  

Sales Tax: Customers are required to pay Sales Tax on all orders, unless you are: 

• A Tax-Exempt person

• A member of a qualified tax-exempt organization or governmental entity.
  

TAX-EXEMPT CERTIFICATES: 

• Tax-Exempt Resale Certificates are accepted for business purchases only! Personal Tax-Exempt Purchase Certificates are accepted for Custom Orders that are for personal use only!
  
  
• Failure to submit completed form will result in all appropriate taxes being applied to your order. We do not reimburse taxes after order submission. You may submit a claim to your state tax collection agency for a refund.

We do not accept Returns or offer Full Refunds on Wholesale or Custom Orders. No Cancellations after orders are placed. Thank you for respecting our policy.

• You have 72 hours after delivery to report any claims to us in regards to shorted quantity, damaged, or wrong items in the order. We require photos and/or video proof of items, packaging or perceived order mistakes.
  
  
• If your claim is substantiated after a review, an exchange or partial refund will be issued for the damaged or incorrect item.

• The partial refund is for the amount of the item at the time of purchase, not the entire order. 

• Taxes, Delivery Fees, Shipping & Handling are non-refundable!

All Wholesale and Custom Orders ship via UPS ONLY! We do not ship to to APO, FPO or P.O. Boxes. All deliveries must have a Residential or Business Address.

• UPS GROUND: 1-5 Days
• UPS NEXT DAY AIR: Next Business Day
• UPS 2ND DAY AIR: 2 Business Days 
  

INSURANCE & SIGNATURE REQUIRED: Due to the High Value of the order, all orders are required to have insurance and a signature is required at delivery. 

• We do not waive the signature requirement for any reason. If you choose to do so after your order has been shipped, you’re doing so against our policy. We strongly advise against waiving the signature required upon delivery, as this security measure is for your protection! ELLIE SHAI is not liable for Damaged, Missing and/or Stolen packages.

SHIPPING TAXES: Where applicable

Local Delivery is available to Residential and Business addresses located in the Niagara Falls, NY area only!

• Signee: Order will only be delivered to the name on our contract. Valid Id and Signature Required, Photo taken of order at delivery for our personal records.
  
  
• Residential Deliveries: Customers must come to main home or apartment entrance to retrieve order, we do not enter residential apartments or homes. Please have a dolly or cart to transport large or heavy orders.