FAQs + Form

Please read all information prior to submitting your Order Inquiry. We’ve answered some questions below, if there’s something we missed please feel free to contact us.

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Custom Orders:
You’re purchasing products for a Special Event, Wedding and Bridal Favors, Bridesmaid Candles, Baby Shower, Party Favors, Corporate Events, etc.

Wholesale Business Orders:
You’re purchasing our products to place in your Retail Store, Salon, Spa, etc. Full ELLIE SHAI branding on all products and packaging.


Custom Orders: 
receive a % off the listed price of each candle, Contract Required. Pricing is based on the style, quantity, packaging and labeling selected. Taxes, Shipping and Handling not included in unit price. 

Wholesale Business Orders: receive a % off the listed price of each candle, Contract Required. Jar Candles are only available by the case. Taxes, Shipping and Handling not included in wholesale unit price.


Contract Required for All Custom Orders.

Lead Time: Approx. 3-4 weeks

  • lead time may be shorter if we have the inventory in stock.

Total Order Minimum: $150

Scent ( MOQ ): 1 scent

Vessel ( MOQ ): 1 vessel

Style & Quantity ( MOQ ):  

  • Abstract Candles

  • Jar Candles: 2 oz, 4 oz, 6 oz, 8 oz


Contract & Valid Tax ID Required for All Business Orders

Lead Time: Approx. 3-4 weeks

  • lead time may be shorter if we have the inventory in stock.

Total Order Minimum: $200

Reorder Minimum: $150

Scent ( MOQ ): 

  • 4 oz Candle: 3 scent ( max )
  • 6 oz Candle: 2 scent ( max )
  • 8 oz Candle: 2 scent ( max )

Style & Quantity ( MOQ ): 

  • 4 oz Case = 24 Candles 
  • 6 oz Case = 12 Candles 
  • 8 oz Case = 12 Candles 
  • Those ordering 5+ cases will receive a larger discount. 

Can I order less than the ( MOQ ) minimum order quantity?

  • No, unfortunately we are unable to offer our Wholesale Business Pricing under the minimum order quantity.

  • However, you may utilize our Wholesale Personal Order Section, if you would like to place a bulk order for non-business related purposes.


Contract & Valid Tax ID Required for All Business Orders

Lead Time: Approx. 3-4 weeks

  • lead time may be shorter if we have the inventory in stock.

Total Order Minimum: $175

Reorder Minimum: $125

Scent ( MOQ ): 2 scent max per order

Style & Quantity ( MOQ ):
Mixed style orders allowed, minimum of 4 candles per style. All 4 candles must be 1 scent.


Packaging Options:

  • 4 oz, 6 oz & 8 oz Amber glass candles arrive in a full case with no additional packaging.

  • 8 oz. Frosted Vessels and Abstract Candles arrive in an individual Kraft box, wrapped in recycled paper unless other requests are made.

Below are additional packaging options

Less Packaging:

  • No Crinkle Paper
  • Brown Kraft Box with Label
  • Candle Wrapped in Recycled Paper
  • Not Available for Abstract Candles

More Packaging:

  • Crinkle Paper
  • Brown Kraft Box with Label
  • Candle wrapped in Recycled Paper
  • Available for Abstract Candles

Kraft Box & Paper:

  • Recycled and Eco-Friendly

Shipping Box:

  • May contain biodegradable packing peanuts that dissolve in water.


Please be advised that we have a tentative 3-4 week lead time on all Wholesale and Custom Orders. If you have a specific date in mind, please contact us well in advance to discuss your order.

  • The first business day after your payment is processed is when your official production clock begins. Larger orders will receive periodic production updates.

  • Rush Orders will incur a Rush Order Fee of 25% of your total order.


All Custom and Wholesale Business Orders must be paid in FULL prior to the start of production.
Once the invoice has been sent, client has 72 hours to submit their FULL payment.

Why do you require payment in full and not a deposit?

  • As a small business, we do not mass produce and have limited inventory. Payment in full is required to protect ourselves and the investment in materials for your order. Unfortunately with the rising cost of materials, we can’t work on the honor system.

Payment Methods:

  • All payments are processed via our website, we accept all major credit cards and Klarna.

  • We do not accept checks of any kind and we do not conduct business via third-party apps (PayPal, Zelle, Venmo, Cashapp, etc).


Customers are required to pay Sales Tax on all orders, unless you are:

  • A tax-exempt person

  • A member of a qualified tax-exempt organization or governmental entity. 

  • Tax-Exempt Resale Certificates are accepted for business purchases. Tax Exempt Purchase Certificates are accepted for Custom Orders that are for personal use.


  • Failure to submit completed form will result in all appropriate taxes being applied to your order. We do not reimburse taxes after order submission. You may submit a claim to your state tax collection agency for a refund.


We do not accept Returns or offer Full Refunds on Wholesale or Custom Orders. No Cancellations after orders are placed. Thank you for respecting our policy!

  • You have 72 hours after delivery to report any claims to us in regards to shorted quantity, damaged, or wrong items in the order.

  • We require photos and / or videos of packaging or perceived mistakes committed on our end.

  • If your claim is substantiated after a review, an exchange or partial refund will be issued for the damaged item.

  • The partial refund is for the amount of the item at the time of purchase, not the entire order.

  • Taxes, Delivery Fees, Shipping & Handling are non-refundable!


All Wholesale and Custom Orders ship via UPS ONLY! We do not ship to to APO, FDO or P.O. Boxes. Residential
or Business Addresses ONLY!

  • UPS GROUND: 1-5 Days
  • UPS NEXT DAY AIR: Next Business Day
  • UPS 2ND DAY AIR: 2 Business Days

INSURANCE & SIGNATURE REQUIRED: Due to the High Value of the order, all orders are required to have insurance and a signature is required at delivery.

  • We do not waive the signature requirement, that can be done at your own discretion after your order has been shipped. We strongly advise against this, as this is for your protection! ELLIE SHAI IS NOT LIABLE FOR Damaged, Missing and/ or Stolen packages. But please contact us with 72 hours of delivery if there is an issue with your order. See the “Return Section” for more details.

SHIPPING TAXES: Where applicable


In order to expedite your Order Inquiry to the payment and production stage, please submit all relevant information on the Order Inquiry Form.

Dates do not have to be exact, but please have a general idea of your Event and / or Delivery Date.

  • Candle Names & Quantity Desired
  • Scented or Unscented (Abstract Only)
  • Fragrance Choice(s)
  • Add-Ons & Special Requests
  • Event Date / Tentative Date of Delivery
  • Designated Contact Person Info