Custom, Wholesale and White Label are FOUR separate entities, each section has different options and requirements. Please read the detailed descriptions below for clarification.

• Custom Orders: You wish to purchase our products for your Special Events. Wedding Favors, Bridal Shower Gifts, Baby Shower Favors, Party Favors, Corporate Events, etc. Contract required.

• Wholesale Personal Orders: You’re purchasing our products in limited quantities for Personal Use and/or Gift Giving. All products come with full ELLIE SHAI branding on all products and packaging. No contract required, limited quantities and our standard wholesale pricing.

• Wholesale Bulk Orders: You’re purchasing our products to place in your Retail Store, Salon, Spa, etc. All products come with full ELLIE SHAI branding on all products and packaging. Contract required, unlimited quantities and our standard wholesale pricing. 
  
  
  
• White Label Orders: You’re purchasing our unlabeled products in large quantities for your own brand. All products come without ELLIE SHAI branding. Client is responsible for their own labels, branding, etc. No exclusivity, Contract required, unlimited quantities and our standard white label pricing. 

Custom Order pricing is based on the style, quantity, packaging and labeling selected. Taxes, Shipping and Handling not included in wholesale base price. 

Please contact us if you have a special request not listed, we may be able to accommodate. 

Lead Time: Approx. 3-4 weeks

• lead time may be shorter if we have the inventory in stock.

Total Order Minimum: $150

Scent ( MOQ ): 1 scent

Vessel ( MOQ ): 1 vessel

Style & Quantity ( MOQ ):  

• Abstract Candles

• 2 oz, 4 oz, 6 oz, 8 oz Jar Candles

• Candles available in intervals 10

Wholesale Personal Orders receive % off the listed price of each candle. No additional discounts are available at this time. Taxes, Shipping and Handling not included in wholesale base price. 

Lead Time: 2 weeks

• lead time may be shorter if we have the inventory in stock.
  

Total Order Minimum: $80

Scents: 2 Scent Maximum

Style & Quantity ( MOQ ): 

• 4 oz Candles: 6 (min) - 12 (max)
• 6 oz Candles: 6 (min) - 12 (max) 
• 8 oz Candles: 6 (min) - 12 (max) 
  

Can I order less than the ( MOQ ) minimum order quantity?

• No, we are unable to offer our wholesale pricing under the minimum.
  

Can I order more than the ( MOQ ) maximum order quantity?

• Yes, we offer larger quantities in our Wholesale Bulk Order Section.

Wholesale Business Orders receive % off the listed price of each candle. Jar Candles are only available by the case. Taxes, Shipping and Handling not included in wholesale base price.

Lead Time: Approx. 3-4 weeks

• lead time may be shorter if we have the inventory in stock.

Total Order Minimum: $200

Reorder Minimum: $150

Scent ( MAQ ): 

• 4 oz Candle: 3 scent ( max )
• 6 oz Candle: 2 scent ( max )
• 8 oz Candle: 2 scent ( max )
  

Style & Quantity ( MOQ ): 

• 4 oz Case = 24 Candles 
• 6 oz Case = 12 Candles 
• 8 oz Case = 12 Candles 
• Those ordering 5+ cases will receive a larger discount. 

Can I order less than the ( MOQ ) minimum order quantity?

• Yes, we offer our wholesale pricing under the minimum for personal, non-business related use. Please refer to our Wholesale Personal Order Section.

Lead Time: Approx. 4-6 weeks

• lead time may be shorter if we have the inventory in stock.

Total Order Minimum: $200

Reorder Minimum: $150

Scents/Vessel: 10 units per vessel (min)

Can I order less than the ( MOQ ) minimum order quantity?

• No, we are unable to offer our White Label pricing under the unit minimum.

I have my own vessels can I use those? Will it change the price?

• No! We do not use vessels that we haven’t personally tested and our cost per unit does not decrease. We strive to provide the best quality to our customers and we can’t do that with untested vessels.
  

I want to order my own labels, can you label my candles for me?

• Yes! We offer this as an Add-On service for an additional fee. We will send you the min-max label size that fits your vessels. See label requirements section.

Wholesale Abstract Orders receive % off the listed price of each candle. Taxes, Shipping and Handling not included in wholesale base price. 

Lead Time: Approx. 3-4 weeks

• lead time may be shorter if we have the inventory in stock.

Total Order Minimum: $175

Reorder Minimum: $125

Scent ( MOQ ): 2 Scent Maximum

Style & Quantity ( MOQ ): Mixed style orders allowed, minimum of 4 candles per style. All 4 candles must be 1 scent.

Zero Packaging:

• No Box or Crinkle Paper, Candle Only!
  

Less Packaging:

• Brown Kraft Box with Crinkle Paper
• No Recycled Paper

More Packaging:

• Brown Kraft Box with Label
• Candle wrapped in Recycled Paper
• Crinkle Paper in Kraft Bbox

Kraft Paper:

• Recycled Eco-Friendly Kraft Paper

Shipping Box:

• May contain biodegradable packing peanuts that dissolve in water.

As an Add-On Service we offer labeling for White Label and Custom Orders. Labeling must be agreed upon during the Inquiry Stage, it can’t be added once production has began.

• If you already have your labels send us a photo of them for approval. Once approved you may drop them off if you’re local or mail them to our P.O. Box before the start of production. 
  

White Label Orders: Labels must meet all criteria listed in the Fair Packaging and Labeling Guidelines. Below are our label requirements in addition to those.

Our Label Requirements:

• High-Quality Labels
• Professionally Printed
• Correctly Sized
• Properly Aligned
• Matte or Glossy
• Waterproof

Please be advised: We will not apply handwritten labels, cutoff labels, improperly sized or misaligned labels. We will not cut labels that are too wide or too long for the vessel.

In order to expedite your order inquiry to the payment and production stage, please submit all relevant information on the Order Inquiry Form.

Dates do not have to be exact, but please have a general idea of your Event and/or Delivery Date.

• Candle Names & Quantity Desired
• Scented or Unscented (Abstract Candles)
• Fragrance Choice(s)
• Add-Ons & Special Requests
• Event Date / Tentative Date of Delivery
• Designated Contact Person Info

Please be advised that we have a tentative 3-5 week lead time on all Wholesale, White Label and Custom Orders. If you have a specific date in mind, please contact us well in advance to discuss your order.

• The first business day after your payment is processed is when your official production clock begins. Larger orders will receive periodic production updates.

• Rush Orders will incur a Rush Order Fee of 25% of your total order.

All Custom Orders, Wholesale Business and White Label Orders are subject to a Client-Merchant Contractual Agreement. This is for our protection and yours.

• Once the order terms are agreed upon, client will be emailed their Order Contract.

• Contract will include all order information, Vessels, Units, Scents, Payments, Taxes and Deadlines.
  
  
• Contract must be signed and dated by both parties (Merchant & Authorized Party Only). You will receive a copy of the signed contract for your own records.

All Custom, Wholesale Personal, Wholesale Business and White Label orders must be paid in FULL prior to the start of production. Once the invoice has been sent, client has 72 hours to submit their FULL payment to us.

Why payment in full and not a deposit?

• We are a small business, we do not mass produce products and have limited inventory in stock. We require payment in full to protect ourselves and the investment in materials required for your order. Unfortunately with the rising cost of materials, we can’t work on the honor system.

Tax: Customers are required to pay sales tax on all orders, unless you are:

• A tax-exempt person

• A member of a qualified tax-exempt organization or governmental entity. 

• Tax-Exempt Resale Certificates and Exempt Purchase Certificates are accepted for business related purchases only. They do not apply to personal orders.
  

RESALE CERTIFICATE: 

• Please submit your completed ST-120 Resale Certificate form with your 9- digit EIN #. The completed form must be submitted by an Authorized Party of your business.
  
  
• Failure to do so will result in all appropriate taxes being applied to your order. We do not reimburse taxes after order submission. You have to submit a claim to your state tax collection agency. 
  

EXEMPT PURCHASE CERTIFICATE:

• Please submit your completed ST-119.1 Exempt Purchase Certificate, form must have your 6-digit NYS Sales Tax Exemption #. The completed form must be submitted by an Authorized Party of your business.
  

VERIFICATION:

• Once you have emailed us a copy of your tax-exempt certificate, we will verify your status with the NYS. After successful verification we will remove sales tax and begin processing your order.
  

We do not accept returns on Wholesale, White Label or Custom Order! Thank you for respecting our policy!

• You have 72 hours after delivery to report any claims to us in regards to shorted quantity, damaged, or wrong orders.

• We require photos/ videos of packaging or perceived mistakes committed on our end.
  
  
• If your claim is substantiated after a review, an exchange or credit will be placed on your account to be used on a future wholesale, custom order or white label purchase.

• The credit is for the amount of the item at the time it was purchased, not the entire order. No price adjustments will be made.

• Taxes, Delivery Fees, Shipping & Handling are non-refundable!

All Wholesale, White Label and Custom Orders ship via UPS ONLY! We do not ship to to APO, FDO or P.O. Boxes. Home or Business Addresses ONLY!

• UPS GROUND: 1-5 Days
• UPS NEXT DAY AIR: Next Business Day
• UPS 2ND DAY AIR: 2 Business Days
  
  

INSURANCE & SIGNATURE REQUIRED: All orders are required to have insurance and a signature is required at delivery. No exceptions due to the High Value of the order.

• This is to protect you, should you need to file a claim with the carrier. ELLIE SHAI IS NOT LIABLE FOR Damaged, Missing and/ or Stolen packages. But please contact us with 72 hours of delivery if there is an issue with your order. See the “Return Section” for more details.
  
  

SHIPPING TAXES: Where applicable