In order to expedite your Order Inquiry to the payment and production stage, please submit all relevant information on the Order Inquiry Form. 

Dates do not have to be exact, but please have a general idea of your Event / Delivery Date. 

• Candle Names & Quantity Desired
• Scented or Unscented (Abstract Only)
• Fragrance Choice(s)
• Add-Ons & Special Requests
• Event Date / Tentative Date of Delivery
• Designated Contact Person Info

Custom Orders: receive a % off the listed price of each candle, Contract Required. Pricing is based on the style, quantity, packaging and labeling selected. Taxes, Shipping and Handling not included in unit price. 

Wholesale Business Orders: receive a % off the listed price of each candle, Contract Required. Jar Candles are only available by the case. Taxes, Shipping and Handling not included in wholesale unit price.

What’s considered a Custom Order?

• You’re purchasing products for a Special Event, Wedding and Bridal Favors, Baby Shower, Party Favors, Corporate Events, etc.

• A signed contract is required for all orders.

Scent + Style + Vessel ( MOQ ): 

• 4 oz Jar Candles: 3 Scent ( max per case )
• 8 oz Jar Candles: 2 Scent ( max per case )
• Party Favors: 2 Vessel + 2 Scent ( max )
• Abstract: 2 Style + 2 Scent Max ( max )

What’s considered a White Label Order?

• Purchasing our wholesale products for use in your own brand. Unlabeled products arrive in delivery box with scents names.

• A signed contract is required for all orders.

Scent + Size + Quantity ( MOQ ): 

• Abstract: 2 Style + 2 Scent Max ( min )
• 4 oz. Candles: 3 scent ( max per case )
• 8 oz. Candles: 2 scent ( max per case )
• All Candles are sold by the case
• 4oz = 24 candles; 8oz = 12 candles

Can I order less than the ( MOQ ) minimum order quantity?

• No, unfortunately we are unable to offer our Wholesale Pricing under the minimum order quantity. However you may utilize our online store to purchase your favorite scents or shop in person at our next event!

What’s a Standard Wholesale Order?

• Purchasing our products with full Ellie Shai branding to place in your physical and/or online business.

• A signed contract is required for all orders.

Scent + Size + Quantity ( MOQ ): 

• Abstract: 2 Style + 2 Scent Max ( min )
• 4 oz. Candles: 3 scent ( max per case )
• 8 oz. Candles: 2 scent ( max per case )
• All Candles are sold by the case
• 4oz = 24 candles; 8oz =12 candles

Can I order less than the ( MOQ ) minimum order quantity?

• No, unfortunately we are unable to offer our Wholesale Pricing under the minimum order quantity. However you may utilize our online store to purchase your favorite scents or shop in person at our next event!

Packaging Options:

• 4 oz and 8 oz Amber glass candles arrive in a full case with no additional packaging.
• Label not available for white label orders.

Below are Abstract Packaging Options:

Less Packaging:

• No Crinkle Paper
• Brown Kraft Box
• Candle Wrapped in Tissue Paper

More Packaging:

• Crinkle Paper 
• Brown Kraft Box with or without Label
• Candle Wrapped in Tissue Paper
• Candle Wrapped in Packing Paper 

Kraft Box & Paper:

• Recycled and Eco-Friendly 

Shipping Box: 

• May contain biodegradable packing peanuts that dissolve in water.

Labels: Only available for Custom + Standard Wholesale Orders. All White Label Orders arrive unlabeled. 

Please Be Advised: Tentatively we have a 3-4 week lead time on all Wholesale and Custom Orders. If you have a specific date in mind, please contact us in advance.

Rush Orders: Will incur a Rush Order Fee of 25% of your total order.

• The official production clock begins on the first business day after your payment is processed. Large orders will receive periodic production updates at our discretion and as time permits.

Please Be Advised: All Custom and Wholesale Orders must be paid in FULL prior to the start of production. Once the invoice has been sent, client has 72 hours to submit their FULL payment. 

Why do you require payment in full and not a deposit?

• As a small business, we do not mass produce and have limited inventory on hand. Payment in full is required to protect ourselves and the investment in materials for your order. Unfortunately with the rising cost of materials, we can’t work on the honor system. Thank You For Understanding!

Payment Methods: 

• All payments are processed via our website, we accept all major credit cards and Klarna. 
  
  
• We do not accept checks of any kind and we do not conduct business via third-party apps (PayPal, Zelle, Venmo, Cashapp, etc).

Sales Tax: Customers are required to pay Sales Tax on all orders, unless you are: 

• A Tax-Exempt person

• A member of a qualified tax-exempt organization or governmental entity.
  

TAX-EXEMPT CERTIFICATES: 

• Tax-Exempt Resale Certificates are accepted for business purchases only! Personal Tax-Exempt Purchase Certificates are accepted for Custom Orders that are for personal use only!
  
  
• Failure to submit completed form will result in all appropriate taxes being applied to your order. We do not reimburse taxes after order submission. You may submit a claim to your state tax collection agency for a refund.

We do not accept Returns or offer Full Refunds on Wholesale or Custom Orders. No Cancellations after orders are placed. Thank you for respecting our policy.

• You have 72 hours after delivery to report any claims to us in regards to shorted quantity, damaged, or wrong items in the order. We require photos and/or video proof of items, packaging or perceived order mistakes.
  
  
• If your claim is substantiated after a review, an exchange or partial refund will be issued for the damaged or incorrect item.

• The partial refund is for the amount of the item at the time of purchase, not the entire order. 

• Taxes, Delivery Fees, Shipping & Handling are non-refundable!

All Wholesale and Custom Orders excluding Body Mist will ship via UPS ONLY! We do not ship to to APO, FPO or P.O. Boxes. All deliveries must have a Residential or Business Address. No third-party deliveries.

• UPS GROUND: 1-5 Days
• UPS NEXT DAY AIR: Next Business Day
• UPS 2ND DAY AIR: 2 Business Days 
  

INSURANCE + SIGNATURE REQUIRED: Due to the High Value of the order, all orders are required to have insurance and a signature is required at delivery. 

• We do not waive the signature requirement for any reason. If you choose to do so after your order has been shipped, you’re doing so against our policy. We strongly advise against waiving the signature required upon delivery, as this security measure is for your protection! ELLIE SHAI is not liable for Damaged, Missing and/or Stolen packages.

SHIPPING TAXES: Where applicable

Local Delivery is available to Residential and Business addresses located in the Niagara Falls, NY area only!

• Signee: Order will only be delivered to the name on our contract. Valid Id and Signature Required, Photo taken of order at delivery for our personal records.
  
  
• Residential Delivery: Customers must come to main home or apartment entrance to retrieve order, we do not enter residential apartments or homes. Please have a dolly or cart to transport large or heavy orders.