• By placing an order, you agree to be bound by the Terms and Conditions set out below. If you DO NOT agree to be bound by these Terms and Conditions, you may not place an order with ELLIE SHAI.
  
  
• IMPORTANT NOTE: Your attention is particularly drawn to the following Sections (RIGHT TO CANCEL; NO RETURNS; REFUNDS; ORDER ALTERATIONS), Section 4 and Section 5 (PRICE AND PAYMENT), and Section 17 and Section 18 (LIMITATION OF LIABILITY; FDA DISCLAIMER). These provisions limit our liability to you and affect how disputes are resolved.
  

• Terms and Conditions can be found in the following Sections: ORDER FAQS; PRODUCT FAQS; RETURN POLICY; SHIPPING POLICY; NOTICES; SHOPIFY PRIVACY POLICY; and SHOPIFY TERMS OF SERVICE. It is the responsibility of the customer to become familiar with our Policies prior to submitting an order.

• Product prices shown on the website are in U.S. Dollars and are valid and effective only in the United States. Product prices shown on the website may change from time to time. Such prices do not include shipping and handling costs and do not include sales taxes where applicable. You are responsible for any state and local sales or use taxes that may apply to your order, which will be added to your total invoice price during the checkout process.

• All prices and transactions will be concluded in English. The price of the product will be the price indicated on the email acknowledgment sent by us upon completion of your order.

• If you choose to pay using a payment card with a currency denominated account that is different from the currency of your order, additional charges and foreign exchange differences may apply. These charges and exchange rates are applied by your credit card or banking institution. They are beyond our control and are the sole responsibility of the purchaser.

• Credit Cards: We accept Visa, MasterCard, American Express, and Discover cards. Payment is captured once you submit your order. We also accept ApplePay, Google Pay and Klarna at checkout. Credit card must already be on file with third-party merchants and your credit card billing address must match your shipping address.
  
  
• Full payment is due upon order placement and you will be charged when you press the 'Pay Now’ or its equivalent button at the end of the checkout process.
  
  
• We do not conduct business via Cashapp, Zelle or PayPal.

• Venmo: accepted at our in-person Vendor Events, Craft Fairs, Pop-Up Shops, etc.

• Gift cards are digital, you will not receive a physical card. Cards are automatically loaded on the day of purchase and sent to your email address.
  
  
• Gift Cards are not reloadable, they’re non-transferrable and they’re non-refundable. Gift Cards may not be used to purchase other gift cards. Violation of this policy will result in your entire order being cancelled and refunded.
  
  
• Gift Cards are Valid on Full-Priced items only; May not be combined with any other Sale, Promotion or Clearance item. Violation of this policy will result in your entire order being cancelled and refunded.
  
  
• If you do not use the gift card, you will not be refunded for its value should it expire. Please be advised that our gift cards expire 5 years after purchase, the minimum allowed under U.S. Federal Law.

In Stock: Products from our current collection, candles are ready to ship immediately after purchasing.

Made to Order: Available for Abstract Candles outside of our current collection. All made to order products are clearly labeled on individual product pages.

Pre-Orders: Currently we do not offer pre-orders on upcoming product releases.

General Sale:

• No code required, discount will be automatically applied. Updated total will be reflected during checkout.
  

Flash Sale:

• Promo Code required and will be given out via email, text or social media.
  
  
• Promo Code must be typed in the exact format given and applied at time of checkout. You must select "Apply" to update the order total.

Discount Codes:

• Can’t be combined with bundle deal discounts or be used to purchase gift cards. Promo Codes can not be applied retroactively after order is placed.

Price Adjustments:

• We do not allow price Adjustments under any circumstances.

• Unless otherwise expressed, all customers are responsible for entering all Discount Codes, Coupon Codes, Promo Codes, etc… for % off and/or Free Shipping, etc. at checkout.
  
  
• Failure to use the promo codes provided, will result in paying full price. No credit or refund will be given for the price difference.

Yes, if you wish to swap one Scent for another. Accommodations based on product availability and order status.

For example: If you placed an order for a Fresh Cashmere Diffuser, when you wanted an Onyx Serenity Diffuser.

• Customer has 1 hour after order is placed to contact us, accommodations are not guaranteed.
  

Register for an account and enjoy the following benefits:

1. Track your orders and review past purchases.
2. Save your addresses for quicker check out.
3. Manage account details and email preferences.

Once your order has shipped, you will receive tracking information via email. If you haven't received an email, please contact us and we will resend you the tracking information. 

• Please allow 24 - 48 hours for tracking information to be updated in the carriers system.

• As your package moves through the carriers system, you may receive automatic updates from our website.

• Please Do Not DM, Comment or Tag Us on social media posts about your order. ALL order updates, communications, etc. is handled via customer service / Contact Us page.

If we are unable to accept your order after submission, we will inform you via email. If your payment was captured prior to non-acceptance of your order, we will issue a refund. Please note that it can take up to 7 business days for the bank to transfer the funds back to you.

Why was my order cancelled?

(a) the product is out of stock; (b) we were unable to authorize your payment and/or your billing information could not be verified; (c) unexpected limits on our resources which we could not reasonably plan for; (d) an error in the price or description of the product; (e) in our sole discretion, the order appears to be placed by unauthorized dealers, resellers or distributors or otherwise appears to be fraudulent; (f) your order was flagged by our security system as an unusual order or an order susceptible to fraud; (g) we received an error message from the carrier, we could not print a shipping label for the address provided by you; or (h) due to an event outside of our control (see below).

• We are not responsible for any delay or failure to comply with our obligations under these Terms and Conditions. If the delay or failure arises from any cause beyond our reasonable control. If our supply of the products is delayed by an event outside our control then we will contact you to let you know. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Orders flagged as High Risk in our system will automatically be cancelled and refunded.

• Billing and Shipping address must match, No Exceptions!

• Orders will be delivered to billing address attached to credit card used for purchase. We will not send order to secondary address.

• ELLIE SHAI keeps detailed records; Fraudulent Chargebacks will be investigated and contested with your bank or any other financial institution associated with the order.

• All relevant order information will be provided to fight ANY and ALL fraudulent disputes made by customers.

• ELLIE SHAI takes fraudulent activity seriously. We are committed to protecting our customers and their financial information.
  
  
• ELLIE SHAI RESERVES THE RIGHT TO CANCEL ANY ORDER, AT ANY TIME, FOR ANY REASON! ELLIE SHAI IS NOT LIABLE FOR FRAUDULENT PURCHASES MADE ON OUR WEBSITE. OUR SHOPIFY SYSTEM FILTERS AND FLAGS ALL ORDERS DEEMED TO BE HIGH RISK. ALL HIGH RISK ORDERS ARE IMMEDIATELY CANCELLED AND REFUNDED. 
  
  
• If you believe that you have been a victim of Identity Theft: Please be sure that fraud has actually occurred prior to taking the following steps:
  
  
• CONTACT YOUR BANK OR FINANCIAL INSTITUTION IMMEDIATELY TO REPORT THE CHARGES, FLAG ACCOUNT AND FILE A DISPUTE. IT MAY BE NECESSARY TO FILE A POLICE REPORT.

• ENTIRE AGREEMENT: These Terms of Sale (including any incorporated terms or policies) constitute the entire agreement between you and ELLIE SHAI with respect to your transaction for the purchase of products.

• AGE RESTRICTIONS: By placing an order for a product, you represent that you are at least the age of majority in your country, state or province of residence. (You are at least 18 years of age in the U.S.).

• TAX-EXEMPT STATUS: ELLIE SHAI through Shopify will automatically charge the appropriate tax on all products to all customers, excluding those that are tax-exempt. Tax-exempt customers are required to email the appropriate documentation of their tax exempt status in order to qualify for tax exempt purchases. Send us a message on our Contact Us page. Be prepared with the appropriate current and up to date documentation and government issued photo identification ( valid drivers license, ID card, passport, etc). Once verified we will generate an invoice for you, payment is due upon receipt of invoice. Products will not be held should you choose not to pay the invoice within timeframe given. Failure to make us aware of your tax-exempt status will result in you being charged the sales tax for your respective area. Whereby this notice is your acknowledgment that there is no fault or liability on the part of ELLIE SHAI, as the customer is the only one with knowledge of one's personal or business tax-exempt status.

• YOUR INFORMATION: You confirm that any personal data you provide when you register an account with us or place an order is true, accurate, current and complete in all respects; and that you will notify us immediately of any changes to the personal data by updating these details on your online account. We will only use your personal information as set out in our Privacy Policy. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

• CREDIT CARD AUTHORIZATION: You represent and warrant that (i) the credit card information you supply is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the website at the time of your order.

• SMS MESSAGING/ EMAIL MARKETING: The following statement applies to all customers and subscribers: By Providing my number and/ or email, I electronically agree that Firepush on behalf of ELLIE SHAI may use additional means to send recurring mobile messages/ emails. Additional mobile messages/ emails may be sent periodically based on your interaction with us. Not more than 3 SMS messages or emails per week. MSG & data rates may apply. Reply STOP to unsubscribe. Text HELP for help. Alternatively, click the unsubscribe URL, provided to unsubscribe. SMS Mobile Messaging Marketing Program Policy, Please read the policies on the Firepush website prior to subscribing as their privacy policy, SMS/ Email Marketing is not the same as ours and we assume zero liability for any third-party app. The link is provided below: Read Full SMS Messaging Program Privacy Policy here. https://getfirepush.com/sms-privacy-policy/

Should there be a glitch in our system, We reserve the right to cancel ANY and ALL subsequent orders.

• Please be advised that honoring mistakes within our system is at the complete discretion of ELLIE SHAI.

ALL PRODUCTS OFFERED ON THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

• IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

• OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS YOU HAVE ORDERED THROUGH OUR WEBSITE, VENDOR EVENTS OR WHOLESALE DISTRIBUTION POINT.

• The limitation of liability set forth above shall: (i) only apply to the extent permitted by law and (ii) shall not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.