At ELLIE SHAI, we are committed to the highest ethical standards and compliance in all aspects of our business, both product materials and supply chain. We work with suppliers who we believe in and share our commitment to fair trade practices, sustainability, accountability and complete transparency.

We’re transitioning away from plastic and have begun incorporating more recycled, eco-friendly packaging for our products and shipping.

Everyone has their own unique body chemistry that may react differently to each product. We try to make our products using all natural ingredients, those that aren't completely natural are clearly labeled to prevent confusion.

All ingredient information is listed on individual product pages and on their respective packaging labels. Please read each description carefully as they provide pertinent information in regards to allergies and sensitivities.

• Please be advised that ingredient lists are subject to change. Please refer to the ingredient list on the product package you receive for the most up to date list of ingredients.

• For use with children and pregnant women you should consult with your physician prior to use; to ensure no adverse reaction occurs.

• Please don’t hesitate, ask questions on our Contact Us page prior to submitting your order.

We strongly recommend doing a patch test on a small area of your skin, especially if this is your first time using any of our products.

• Products are for External Use on humans only! Do not ingest, do not use on lips or on broken, cracked or inflamed skin. Products should be applied to the body only, avoid face and eyes. Do not test on animals, as products are not formulated for such use. Please keep all products out of reach of children and pets. 
  
  
• If you experience any adverse reactions like itching, burning, swelling, inflammation, etc. to the products, discontinue use immediately. If it gets in your eyes flush your eyes with water and use soap and water to get it off the skin. Do not wait, seek a diagnosis and/or treatment from a licensed medical professional immediately. 

The images of the products on our website are for illustrative purposes only. Products and packaging may vary slightly from advertised images on the website, as a result of supply availability, supply chain delays, lighting and/or your device’s display of color.

Product Packaging: includes but not limited to Bottles, Jars, Vessel Shape and Color; Lid Type, Color and Material; Body Mist Sprayer Type and Color; Box type and color, etc. While those may vary from time to time, the amount of product you receive will not change. We do our best to alert customers by updating product selections (Amber Glass), (Clear Glass), (Gold Top), (Black Top)

• Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how our products are handcrafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.

• Each product purchased is sold subject to its product description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website or at markets are correct. 
  
  
• However, we cannot guarantee the website’s accuracy and we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

Each product has a varying shelf life, relative to its production date. Please be advised that product ingredients, shelf life and directions are listed on its packaging.

• Product shelf life for most of our Body related products is approximately 1 year from its production date. 
  
  
• It’s imperative that all products are stored correctly and used properly within a reasonable timeframe. DO NOT use old or expired products.

Please Be Advised: Body Care Products; Crème’s, Butters, Exfoliating Body Polish, Body Oils, etc. contain preservatives to maintain and sustain products overtime.

Why are Preservatives needed?

Preservatives are needed to kill microbes and to prevent mold and bacterial growth within the jars/ bottles as these body products contain water.

Can I place a special order and get Body products made without Preservatives?

Unfortunately we cannot accommodate that kind of request at the moment. Most of our body products contain water and other natural ingredients that are not self-sustaining. Without the incorporation of preservatives the overall integrity of the product would be severely compromised, have a very limited shelf-life and put our customers at risk.

ENTIRE AGREEMENT: These Terms of Sale (including any incorporated terms or policies) constitute the entire agreement between you and ELLIE SHAI with respect to your transaction for the purchase of products.

PRODUCT RESTRICTIONS: There may be instances where due to restrictions (legal or otherwise) or practices in relation to a product, we are prevented from being able to deliver it to you. We shall not be held liable in relation to any product that we are unable to sell or deliver to you as a result of such restrictions. In the event that a restriction is enforced after you have placed your order with us, we will do our utmost to notify you and refund the order within 72 hrs.

By placing an order, you agree to be bound by the Terms and Conditions set out below. If you DO NOT agree to be bound by these Terms and Conditions, you may not place an order with ELLIE SHAI. 

PRODUCT FAQs: Body FAQs; Home Fragrance FAQs; Candle Care.

CUSTOMER SUPPORT: Order FAQs; Refund Policy; Shipping Policy; Local Pickup Policy.

SHOPIFY: Privacy Policy; Terms of Service. 

It is the responsibility of the customer to become familiar with our Policies prior to submitting an order.

• ALL PRODUCTS OFFERED ON THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

• IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

• OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS YOU HAVE ORDERED THROUGH OUR WEBSITE, VENDOR EVENTS OR WHOLESALE DISTRIBUTION POINT.

• The limitation of liability set forth above shall: (i) only apply to the extent permitted by law and (ii) shall not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.

The statements made regarding these products have not been evaluated by the FDA (Food and Drug Administration). The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant to substitute for or be alternative information from healthcare practitioners. Please consult your healthcare providers about possible interactions or other potential complications before using these products. The Federal Food, Drug and Cosmetics Act requires this notice be provided to our customers.