Standard Processing Time: 1-2 Business Days, and 2-3 Business Days during the Holiday Season, Sales and Promotions.

• Invoices are processed and fulfilled in the order received. We do our best to have Local Pickup orders ready within 24 hours. 
  
  

Multiple Pickup Orders: If multiple Pickup Orders are placed, we will contact you to consolidate them into one pickup. 

• Unfortunately orders selected for shipping can not be changed during processing.

Pickup Time Limit: Once contacted, customer has 48 hours to retrieve the order.

• After 48 hours the pickup option will be cancelled, a shipping invoice will be emailed to the address provided during checkout. Your order will be shipped once the postage invoice is paid.
  
  

Designated Pickup Location: We schedule the handoff at a mutually agreed-upon public location, such as the UPS Store, USPS and other midpoint locations. Currently we do not offer customer pickup from a residential address. 

• Customer should not travel to the designated pickup location before we confirm the arrangement.  
  
  

Pickup Attempts: We will make ONE ( 1 ) order handoff attempt at the agreed-upon public location. Extending a 30 minute grace period after the scheduled pickup time.

• Please be advised that failure to pickup your order during the allotted timeframe, does not grant customer an automatic refund or store credit.

Identification: Valid Government Issued Photo ID is Required for all local pickup orders. All forms of ID must be current, damaged or expired id’s will not be accepted.

• Accepted Forms of ID: Valid NYS Driver’s License, NYS Identification Card, NYS Benefit Card with photo, Passport Card or Book. 

When you arrive please have your ID out and ready, so we can expedite your pickup.

• Verify Your Identity: The name on the ID must match the name on the order. The face on the ID must match the face in front of us. 
  
  
• Pickup Sheet: Sign and Date the sheet and you will be given your order. Customers will receive a Receipt and Pickup Confirmation via email. 
  

Please Be Advised: For our personal safety, we do not allow additional people to be present during your order pickup.

Currently we do not allow Third-Party Pickups of any kind!

• Purchaser is the only individual authorized to pick up the order. 
  
  
• You may not send someone else with your ID while you’re on FaceTime. You may not sit in the car while someone else collects the order.
  
  
• Verbal or Written Authorization for such activities, via text, email, audio recording, etc. are not permitted.

We encourage customers to inspect their order during the public handoff. Once the order has been accepted, customer assumes all responsibility for the contents, safe handling, transport, care, and storage.

Local Pickup is extended at our discretion and all policy rules are non-negotiable. The new process has run smoothly and we greatly appreciate you respecting our policy.

• If you can not or do not intend to adhere to our policy rules, we kindly ask that you select the Shipping option instead.

By placing an order, you agree to be bound by the Terms and Conditions set out below. If you DO NOT agree to be bound by these Terms and Conditions, you may not place an order with ELLIE SHAI. 

PRODUCT FAQs: Body FAQs; Home Fragrance FAQs; Candle Care.

CUSTOMER SUPPORT: Order FAQs; Refund Policy; Shipping Policy; Local Pickup Policy.

SHOPIFY: Privacy Policy; Terms of Service. 

It is the responsibility of the customer to become familiar with our Policies prior to submitting an order.