In order to expedite your Order Inquiry to the payment and production stage, please submit all relevant information on the Order Inquiry Form. 

• Candle Names & Quantity Desired
• Scented or Unscented (Abstract Only)
• Fragrance Choice(s)
• Add-Ons & Special Requests
• Designated Contact Person Info

Bulk Order: Receive a % off the listed price of each candle, Contract Required. Pricing is based on the style, quantity, packaging and labeling selected. Taxes, Shipping and Handling not included in unit price. 

ABSTRACT CANDLES:

Scent + Size + Quantity ( MOQ ): 

• 4 Candles: 1 style, 1 scent max
• 6 Candles: 2 styles, 1 scent max
• 8 Candles: 2 styles, 2 scent max

JAR CANDLES:

Scent + Size + Quantity ( MOQ ): 

• 4 oz. Candles: 6 candles; 2 scent max
• 8 oz. Candles: 4 candles; 2 scent max

Can I order less than the ( MOQ ) minimum order quantity?

• No, unfortunately we are unable to offer our Bulk Pricing under the minimum order quantity. However you may utilize our online store to purchase your favorite scents or shop in person at our next event.

Please Be Advised: Tentatively we have a 7-10 day lead time on all Bulk Orders. The official production clock begins on the first business day after your payment is processed. If you have a specific date in mind, please contact us in advance.

Rush Orders: Will incur a Rush Order Fee of 25% of your total order.

Please Be Advised: All Bulk Orders must be paid in FULL prior to the start of production. Once the invoice has been sent, client has 72 hours to submit their FULL payment. 

Why do you require payment in full and not a deposit?

• As a small business, we do not mass produce and have limited inventory on hand. Payment in full is required to protect ourselves and the investment in materials for your order. Unfortunately with the rising cost of materials, we can’t work on the honor system. Thank You For Understanding!

Payment Methods: 

• All payments are processed via our website, we accept all major credit cards and Klarna. 
  
  
• We do not accept checks of any kind and we do not conduct business via third-party apps (PayPal, Zelle, Venmo, Cashapp, etc).

We do not accept Cancellations or Returns after orders are placed. We do not offer Exchanges or Refunds on Bulk Orders unless the error was committed on our end. Thank you for respecting our policy.

• You have 72 hours after delivery to report any claims to us in regards to shorted quantity, damaged, or wrong items in the order. We require photos and/or video proof of items, packaging or perceived order mistakes.
  
  
• If your claim is substantiated after a review, an exchange or partial refund will be issued for the damaged or incorrect item. The partial refund is for the amount of the item at the time of purchase, not the entire order. 

• Taxes, Delivery Fees, Shipping & Handling are non-refundable!

All Bulk Orders excluding Body Mist will ship via UPS ONLY! We do not ship to to APO, FPO or P.O. Boxes. All deliveries must have a Residential or Business Address. No third-party deliveries.

• UPS GROUND: 1-5 Days
• UPS NEXT DAY AIR: Next Business Day
• UPS 2ND DAY AIR: 2 Business Days 
  

INSURANCE + SIGNATURE REQUIRED: Due to the High Value of the order, all orders are required to have insurance and a signature is required at delivery. 

• We do not waive the signature requirement for any reason. If you choose to do so after your order has been shipped, you’re doing so against our policy. We strongly advise against waiving the signature required during delivery, as this security measure is for your protection! ELLIE SHAI is not liable for Damaged, Missing and/or Stolen packages.

SHIPPING TAXES: Where applicable

Local Delivery is available to Residential and Business addresses located within the city of Niagara Falls, NY only!

• Signee: Order will only be delivered to the name on our contract. Valid Id and Signature Required, Photo taken of order at delivery for our personal records.
  
  
• Residential Delivery: Customers must come to main home or apartment entrance to retrieve order, we do not enter residential apartments or homes. Please have a dolly or cart to safely transport large or heavy orders.