ACCESSIBILITY

At ELLIE SHAI we are committed and believe in providing the most enjoyable user experience to all audiences, including those with disabilities regardless of technology or ability.

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GENERAL ACCESS INFO

Access to any website can be challenging for persons living with certain disabilities, whether mild or unique. Each person requires their own individualized assistance, devices and/or site modifications.

Our business has made meaningful efforts to accommodate as many of our visitors, customers and guests as is reasonable given: a.) knowledge of our customers and their potential needs b.) the size and resources of our business c.) limitations of technology and third-party applications.


VIDEOS + ALT TEXT:
The videos on our website contain elements and images of our featured products and collections.

  • Certain elements and information listed on the product images, contains the same information listed in the text on the product pages.

GOALS + COMMITMENTS

Goals: Our goal is to aide our customers and guests on their journey to successfully gather information and transact business through our website. We seek to design and create digital content that conforms to applicable accessibility laws and regulations in accordance with the World Wide Web Consortium’s Web Content Accessibility Guidelines, (“WCAG”) level A and AA or it’s most current version.

Commitments: Our values inspire our commitment to operate responsibly and ethically, with integrity, fairness and trust. As part of that commitment, we’re working on adding more accessibility tools and features to improve our site.

Accessibility Assistance

We are happy to assist you by providing additional product information, and help with any transaction support you may need in a method that’s accessible to you. Whether you’re using assistive technologies like a screen reader, a magnifier, voice recognition software or captions for videos. We value you as a visitor of our site and a potential customer of our business.

ONGOING EFFORTS

As a small business we’re proud of the compliance efforts we’ve made thus far. ELLIE SHAI from time to time, within our resources, will make reasonable efforts to improve the site, mobile site and all digital offerings.

  • Though downtime is normal during our site modification process, we will try our best to make uninterrupted, unhindered updates during our site transitions.

  • We will review this policy annually on or before May 1st each year. This policy was last reviewed July 20th, 2026.

Thank you for allowing us to grow and work to make the site experience better with time.

DISCLAIMER

Third-Party Applications: Occasionally we may use third-party apps and/or plug-ins to improve certain functions. We make no guarantee that these apps or plug-in’s will work the same for every user and/or every category and/or every type of disability.

  • We do not have control, modification power or authority over these apps or plug-ins.

  • Technology may fail, be outdated, require updates on developer or customer end.

FEEDBACK + RESOURCES

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QUESTIONS + FEEDBACK

How can we provide support and improve accessibility? We welcome feedback about your experience and your thoughts on our overall accessibility design.

  • Notifying us of any potential issues or barriers to access, so we can take reasonable steps to address them appropriately.

  • Please contact us directly if you have Accessibility questions, comments and/or find something that needs to be addressed immediately. You may use the form below or email us: info@ellieshai.com

RESPONSE PROCESS

We review submissions and investigate the issue at hand in a timely manner. We aim to respond within 3 business days and strive to implement necessary fixes within 10-12 business days depending on the level of complexity.

CONTACT US

If your Accessibility related questions or concerns weren’t addressed above, please feel free to Contact Us below for additional information and assistance.

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