Unfortunately we do not offer cancellations at this time, ALL sales are FINAL!!!
EXCHANGES & RETURNS
- Due to the nature of our business, We do not accept returns or exchanges on any of our products. All Sales are Final, unless the error was committed on our end!
- No Regular Returns, Gift Returns, Accidental Purchase Returns, Wrong Size Returns, No Longer Want Returns, Found an Alternative Returns, Better Price Return, etc…
- We only make exceptions to our Refund Policy, if the error was committed on our end.
- If you believe there is an error with your order (Wrong Product, Missing Product, Products you didn't order): Please send us a detailed message with your order number in the subject line on the Contact Us page.
- Once we email you, please be prepared to attach CLEAR photos of packaging, packing slip and all product(s) from your order to expedite your case.
- We aren’t perfect, so on the rare occasion mistakes can happen. If we sent the wrong product, we will send you a free return shipping label via email. Once it has been scanned by the carrier, we will dispatch the correct product to you. Shipping will be free of charge to and from us. Thank You for your patience during this time.
DEFECTS & DAMAGE
- All packages are wrapped, secured and inspected before being dispatched to the carrier for shipping.
- ELLIE SHAI is NOT responsible for packages damaged in transit. But we will do our best to work with you.
- Please inspect your order immediately upon receiving it. You have 48 hours from delivery to alert us, so we can evaluate the issue. Have pictures and videos of damaged product(s) and shipping box ready to send to us and the carrier.
- A damage claim must be filed by the customer and approved by the carrier in order to initiate any replacement from ELLIE SHAI.
- Please be mindful that replacements are done at the discretion of ELLIE SHAI and subject to availability. As some products may be out of season, discontinued, etc.
- Should ELLIE SHAI exhaust all avenues to rectify any errors we may have committed with your order; We will issue you a full refund for the amount of the product(s) ONLY.
- If purchased during a sale, you will receive a refund for the sale price you paid, not the regular price listed on the website.
- We do not reimburse shipping cost unless the entire order is wrong.